Digitalcopy reviews

1551905427

Tyler D

google

1

Even if your a return customer don't show up here without a big print job unless your prepared to be treated poorly.

1554067823

Katie

google

1

Production is fast, but employees attitudes are always subpar. The environment isn't very welcoming.

1502977154

Alexis Rose

google

5

Always come through for me! Rockstars!

1531864816

Caitlin Reading

google

Your review made my day, Caitlin! Thank you for the kind words. I agree, our associates are very knowledgeable, creative and strive to provide the best customer service to ensure 100% satisfaction.

1531919287

5

1 on 1 customer service is outstanding here!. Everyone on staff seems to have decent knowledge and good training. Their pricing is quite competitive. They work with nonprofits. They are efficient and quick. Completely open to customisation and making sure you are satisfied with the product you receive. I have been a customer for 5 years and the service has never wavered. I highly recommend them.

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Evan Thompson

google

2

I usually can't be bothered to write reviews, and even right after last night's ordeal at this location, I only joked about it - but what I saw then was just the tip of the iceberg. We went to get a few prints, besides being skipped in the printing line by a worker a few times- without any polite recognition, and the other worker that was "helping" us missing the proper paper the first time, eventually the first set of prints came out fine - about 16 11"x17" color prints. The other person with us began his prints (after he had been trying for half an hour at this point), and the first ones are the wrong format, big margins, and the next few that come out get progressively worse- ink splatters, whole chunks of ink being obviously picked up by the rollers in the printer, completely matte when they should be glossy. He complained and she offered to redo them after running tests on the printer and have him pick them up the next day. He declined and decided to try his luck at a different location. We finish trimming our prints on the WORST PAPER CUTTER I have ever used, and try to pay. When we are finally helped at the counter, she slides the card a couple times and says that it says "DECLINED," which was impossible. She also appears confused because if it was an issue on our end it would read "insufficient funds." So after sliding it a few times, she tells me to come back the next day and pay the $31 I owe. Writes down my name on a Post-it. That's all. Doesn't take down any other information. Just my name. So on the way home I call my bank and it says that my balance is $0. Impossible. Just deposited over $500, checks had to have cleared in the last 3 days. This morning I decide to check recent transactions to get to the bottom of it. A few small coffees, and then I find a $492 purchase at DIGICOPY. AW HELL NO. We called and they very apologetically removed the charge, and gave us the prints for free. But there is NO excuse for that lack of customer service. If you need to get some B&W self-service copies, by all means, this location is fine. But if you would like any sort of service or quality, you should not take the risk here, go to the Van Buren location.